One of the most effective books in supervision. This new edition continues its rich tradition by offering a three-tier learning system that focuses on building readers' knowledge, improving their comprehension and applying concepts directly to skill development. Using a lively tone and four-color design, it captures traditional and contemporary supervisory issues, the latest in supervision literature, and new cases to invigorate any lecture. A revised self-assessment CD-ROM, new comprehension checks, and key concept crossword puzzles keep readers more motivated and engaged. Addresses current issues facing supervisors such as workforce diversity, technology, globalization, ethics, and communications. Offers a strong foundation in basic supervisory practices such as goal-setting, delegating, budgeting, interviewing, negotiating, and coaching. Perfect for managers and supervisors.