This book introduces quality management and methodology at an undergraduate level.Divided into five parts,it offers a comprehesive review of the subject in a student-friendly format.In the first part,the quality concept is discussed along with the relations between quality and productivity,profitability and survival.Part Two begins with a chapter dealing with Quality Function Deployment,followed by a discussion of reliability,design of experiments and design methodology.In Part Three statistical process control,the seven QC-tools and in particular,process charts and capability studies,are discussed in detail.The next part is dedicated to service quality and customer satisfaction.Finally,Part Five deals with the management aspects of quality.